iPhone owners globally complain: the phone would not respond to their touch and freezes while operating. iPhone Touch Disease gaining the company another court matter.
The iPhone ‘touch disease’ has got famous all over the internet within a few days of its complaint. iPhone 6 and iPhone 6 Plus tend to freeze or hang while using them. The phones would not respond to any touch command thereafter. It hinders important tasks and wastes a lot of time to recover. Freshly out from a court proceeding against VirnetX, Apple is facing proposed class-action lawsuits in both U.S. and Canada.
The accusation states that the California-based tech giant was well aware of the defect in the iPhones. Even after a number of complaints and enquiries, it did not take any relevant action which led to the iPhone Touch Disease.
“As they began to have more and more complaints and people were going to them — and we’ve had significant numbers of people contact us — they brushed it under the rug,” say Regina lawyer Tony Merchant.
Apple had two cases filed against it in September by a Merchant’s firm, Merchant Law Group. One of them was only for Quebec residents while the other was entirely Canada-wide.
The proposed suit would include all the iPhone 6 and iPhone 6 Plus customers. It will take place at Court of Queen’s Bench for Saskatchewan. It claims that the company supplied a defective product and must be held for that. Also, it said Apple “knowingly and intentionally concealed” the defect from its customers. It was not able to provide a relevant remedy for the same.
All Apple has done to solve the problem, according to Merchant, is offer a price for the defect. The price reaches about $300 each customer.
The United States Censures Apple Further
In August 2016, a similar proposed class action was filed in the U.S. District Court for Northern California. It accuses Apple of being aware of the defect in its iPhones for a long time and turning a blind eye to it continuously. Moreover, it alleges that Apple refused to solve the problem for customers free of charge, taking the responsibility upon the company as it should have.
The three lead plaintiffs involving, in that case, alleged that their iPhones suddenly froze hindering their daily work. Also that the company demanded more than $3000 for repair. Troy Crandall, the equity analyst at 3Macs in Montreal, recently said that Apple thought the Bendgate problem was the root of this issue as well.
Not many weeks after the launch of iPhone 6 and iPhone 6 Plus, people began complaining that the smartphone easily bent under pressure. The previous three iPhones including the iPhone 7 have slender designs which can make them pliable. This was just more fuel to the flames of the iPhone Touch Disease. Apple is receiving technical complaints continuously. And unless it elaborates what exactly is going on, judging the problem would be quite difficult.
‘A piece of crap’
Trina Rae Wiegers, the lead plaintiff in the cross-Canada suit says “You miss calls, you can’t text, it’s a horrible piece of crap,” . She bought the iPhone 6 a while after it was launched back in 2014 in Prince Albert, Sask. She took advantage of a two-year phone plan contract and purchased the brand new iPhone at just $200. The price is a couple hundreds of dollars less than the original cost of iPhone 6 at the time.
The woman complaints that a few months after her warranty had expired. Which is near to some months before now, her phone began to freeze up and wouldn’t respond to any touch commands at all.
“It’s frustrating as hell because you’re missing phone calls from your kids. I have three kids. I use it for work, You miss calls, you can’t text, it’s a horrible piece of crap,” she says
The suit also alleges that her problem has a very simple cause behind it. The touchscreen controller chips in the phone’s motherboard are not properly secured. This can result in some minor malfunction on regular usage of the phone. Reportedly, she did not start the complaints in the first place. There were other complaints before hers, which started the speculations about the iPhone Touch Disease.
What Apple Advisors claimed
Wiegers also says she contacted Apple a number of times regarding the issue but never received a satiating response. She shared her online chat in August with senior adviser “Dave” from Apple Support. In the transcript, she mentions her problem to the adviser and also says she has previously seen many people complaining about it online. Moreover, she even sent Dave a link to a recent blog from an online repair guide, iFixit. This blog had named the problem “iPhone’s Touch Disease”
The adviser responded that the problem was a manufacturing issue from Apple and he had no more information in reference to it. He reminded Wiegers that her warranty had expired and she will have to get the phone repaired. He said, “tell the engineer to look into it.”
“I just about felt like throwing my phone through the screen at him, All I want is for Apple to fix my damn phone,” says Wiegers.