Bluetooth audio issues in cars are quite common with iPhone 7 and iPhone 7 Plus users. A majority of them seem to be BMW owners, why is that?
Adding to the battery life problem that has been really frustrating for iPhone owners worldwide, we now have another issue to somehow combat. BMW and iPhone 7 owners will be perfectly experienced with this. Of course, the problem arises with other car brands including Hyundai and Kia. BMW, however, is there covering most of the list.
The problems do not limit to one, they range from audio cutting out to connectivity issues with infotainment systems. BMW owners report being able to play music for five to ten minutes after which their ConnectedDrive system freezes and the music stops in no time. They then have to restart their iPhone to get rid of the problem and re-establish the connection. This results in no further improvements. The issue arises once again just like it had before.
Is the problem’s root iPhone 7?
Also, in other discussion forums, people have pointed out that they did not face any of these issues while using iPhone 6 or iPhone 6 Plus for the same thing. Therefore it seems to be a problem in iPhone 7’s system and not the cars’.
“My iPhone 7 Plus with iOS 10.0.2 will not stream audio for more than a few seconds in a BMW 4 series with the latest multimedia software. I have researched the issue and others with BMWs and other makes seem to be experiencing the same or similar streaming issues. Moreover, once the fault occurs the mobile telephone connection then becomes flaky as well. The only thing I can do is to disable the audio streaming option in order to have a phone that works in the car as a phone.” says one of the BMW owners in the discussion forum.
What BMW has to say
Many people went for another way by directly contacting BMW company about the matter. However, they have not received any satisfactory response yet. Many suggestions were given in order to overcome the problem. One of them was “I recommend you contact Apple support and complain about it. So that they can develop a fix. The more people who call to report the problem, the faster they will fix it.”
BMW later came forth to acknowledge the issue itself. As the complaints were continuously rising in amount. One of the car owners contacted the company and described the issue in detail.
We are aware of the concerns you speak of and we are currently working directly with Apple to ensure iPhone 7 compatibility in our vehicles. At this time, the Apple iPhone 7 is not an approved device for our vehicles until testing has completed. We do not currently have an estimated time frame regarding the completion of iPhone 7 testing. Please continue to look for an update from Apple for a new iOS and our update website to help resolve your concerns: www.bmw.com/update. We apologize for any inconvenience this has caused. responded BMW.
Back in 2014, a similar problem arose and BMW owners were facing trouble pairing their devices to the vehicle via Bluetooth. This was reported to be occurring after they upgraded to the then-new iOS 8 and bought the iPhone 6.
Apple has shown its concern in regard to the matter by assuring its customers that the fix will be included in the upcoming software update. The issue still prevails in iOS 10.1 beta. BMW owners should try updating to the latest version of ConnectedDrive. Perhaps this will help in any way. Interestingly, BMWs equipped with CarPlay do not appear to be facing similar issues.